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ITIL® 4 Foundation Certification Overview

ITIL® 4 Foundation Course Overview

This course is specially designed for IT Service Management professionals. It provides IT leaders, professionals, technical and support staff who is responsible for a specific organisation’s digital and information systems functions with a practical understanding and knowledge of the key concepts, common language, as well as principles and practices that enable successful management of modern IT-enabled services. This course is designed the way it prepares delegates for the ITIL foundation exam and is entirely based on ITIL 4 best practice value system.


  • IT service management definitions; Service, Utility, Warranty, Customer, User, Service Management, Sponsor.
  • Key concepts of value creation
  • Key concepts of service relationships; Service supply; Service delivery; Service consumption; Service relationship management.
  • 7 ITIL Core Principles Essence, Use and Interaction; Focus on value; Start where you are; Iteratively progress through feedback; Collaborate and promote visibility; Think and work holistically; Simplify and practice; Optimise and automate.

Contact Us to Enrol in ITIL® 4 Foundation Certification Course

  • ITIL Service Value Framework.
  • The service value chain, its inputs and outputs and its role in supporting value streams.
  • The 4 dimensions of Service Management; Organisations and People; Information and Technology; Partners and Suppliers; Value Streams and Processes.
  • Elements of the service value chain: Planning, Improvement, Engagement, Design and Transition, Acquisition/Output, Delivery and Support.
  • More details on how the following ITIL practices support the service value chain:
  • Continuous Improvement (including the Continuous Improvement Model)
  • Change control
  • Incident management
  • Capacity and Performance Management
  • Service Configuration Management
  • IT Asset Management
  • Business Analysis
  • Service Continuity Management
  • Deployment Management
  • Monitoring and Event Management
  • Release Management
  • Problem management
  • Service Request Management
  • Service Desk
  • Service Level Management
  • The following ITIL practices are targeted
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management

Public Online Live Web classroom

  • Attend classes remotely—no matter whether you are at home or office
  • We have the same syllabus for online classroom and face-to-face classroom sessions

Key features:

  • Question and Answer session with the trainer
  • Case study exercises
  • Content and exercise review session
  • The certification exam can be attempted within three months of course completion

The course includes the following:

  • Sample exams practice
  • Course material
  • Option to choose your online exam within three months of course completion
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