ITIL Certificaiton Training
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Advance Your IT Career with ITIL 4 Certification
ITIL 4 certification is a powerful tool for IT professionals who want to excel in the ever-changing world of IT service management. By learning the principles and practices of the framework, professionals can improve their skills, move up the career ladder, and contribute to the success of their organisation. The benefits of ITIL 4 certification are diverse, ranging from global visibility to better problem-solving and cost reduction. As technology continues to shape the business environment, ITIL 4 certification remains an investment in professional development. Whether you are just starting your IT career or looking to take it to the next level, our ITIL 4 certification is a step in the right direction. Master the capabilities of modern IT service management with ITIL 4.
Have questions or want to get started with ITIL 4 Certification? Contact Us today to speak with our team.
Frequently Asked Questions (FAQ's)
What is ITIL?
The term ITIL originally stood for “Information Technology Infrastructure Library” but is now known simply as “ITIL” and is part of a portfolio of “best practices”. ITIL stands for “IT Service Management (ITSM) Best Practice”. ITIL was introduced in 1989 and is used by public and private sector organisations around the world.
What is the ITIL methodology?
ITIL is not a methodology. It is a “framework” that can be adopted and adapted to the needs of the organisations.
What is a portfolio of "best practice" solutions?
The “Best Practice” solution portfolio is designed to help organisations become more efficient in a number of key business areas, including IT service management, projects, programmes, and security.
What are different training options available?
The ITIL 4 Foundation and Managing Professional modules can be taken face-to-face in the classroom at our premises, online from anywhere as a virtual classroom, or face-to-face in-house at your premises if there are six or more participants.
How long is the face-to-face course?
The ITIL 4 Foundation module is a three-day course, and the Managing Professional modules are three-day courses as well.
How do I book my ITIL exam?
Full instructions on how to book your ITIL exam will be provided in the email containing your exam voucher code.
What should I do if I fail the ITIL exam?
We offer the option of exam vouchers with a second attempt included. This option needs to be selected before attempting the exam. Please contact us, and we can include that option in your exam voucher at an additional cost of $142. If the exam is passed on the first attempt, there is no refund provided for the additional amount paid.
Where can I attend the face-to-face ITIL classroom training course?
The ITIL classroom training course is run at our facilities in Melbourne, Sydney, and Brisbane. We can also deliver it at your premises if there is a group of six or more participants.
What software/applications are required to join the ITIL virtual classroom training course?
We usually use the Zoom application to deliver our virtual classroom courses; however, we can also use Microsoft Teams to deliver it, depending on your requirements. Before the course start date, you will be provided with a link via email to the event. Clicking on the link will load the relevant application in your browser and connect you to the training course.
Can I do a system check before the course?
Yes, you can check and verify that your computer meets Zoom’s or Microsoft Teams’ audio and video requirements.
I need further help?
If you have any further questions or need help, please contact us at info@itilcertification.com.au
How can one get ITIL certification/recognition?
To get ITIL certification, you need to pass the ITIL certification exam. There are different levels of ITIL certifications. ITIL Foundation is a prerequisite to all other levels.
Why should an organisation adopt or adapt ITIL?
ITIL has become the de facto standard for IT Service Management implementation worldwide and is used by public and private sector organisations. The ITIL framework provides comprehensive and detailed guidance on service delivery and support and includes best practice guidelines for implementing ITIL and integrating it with other frameworks and methodologies. The advice is to adopt and adapt ITIL to your organisation’s needs.
What are the benefits of implementing ITIL?
The benefits of ITIL vary; it depends on the nature of the organisation, its size and use of IT, the market in which it operates, and its business objectives. In general, successful ITIL implementation can help organisations improve their services by offering ways to manage business risks and service interruptions or failures and improve and develop positive relationships with customers by delivering efficient services that meet their needs.
Why should I take the ITIL certification training course?
ITIL is recognised as the world’s leading IT service management framework with over 5 million certified professionals to date and counting. A certification proves that an IT professional knows the best practices and solutions about IT service management from a potential employer’s perspective.
What are the ITIL certification levels?
ITIL certifications include ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader, and ITIL Master.
What is the ITIL Foundation level?
ITIL Foundation is the first available ITIL certification from Axelos. The course is usually delivered over three days, and it includes the official ITIL Foundation certification exam. The ITIL Foundation certification exam is a one-hour exam consisting of 40 multiple-choice questions. In order to develop a deeper understanding, it is recommended to attend a training course at a training organisation.
What is the ITIL Managing Professional level?
ITIL Managing Professional is designed for professionals who run successful IT-enabled products and services.
How long is my ITIL exam voucher code valid for?
The ITIL exam voucher is valid for three months from the course completion date.
What are the technical requirements for the virtual classroom training?
High-speed stable internet connection, a device capable of running the latest web browser and audio capability is required.
Do I need to use headphones during the course?
We recommend participants use headphones as it enhances the learning experience. It also eliminates the echo issue.