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The term ITIL originally stood for “Information Technology Infrastructure Library” but is now known simply as “ITIL” and is part of a portfolio of “best practices”. ITIL stands for “IT Service Management (ITSM) Best Practice”. ITIL was introduced in 1989 and is used by public and private sector organisations around the world.

ITIL is not a methodology. It is a “framework” that can be adopted and adapted to the needs of the organisations.

The “Best Practice” solution portfolio is designed to help organisations become more efficient in a number of key business areas, including IT service management, projects, programmes and security.

The ITIL 4 Foundation and Managing Professional modules can be taken face-to-face in the classroom at our premises, online from anywhere as a virtual classroom or face-face-face in-house at your premises if there are six or more participants.

The ITIL 4 Foundation module is a three-day course, and the Managing Professional modulesare three-day courses as well.

To get ITIL certification, you need to pass the ITIL certification exam. There are different levels of ITIL certifications. ITIL Foundation is a prerequisite to all other levels.

ITIL has become the de facto standard for IT Service Management implementation worldwide and is used by public and private sector organisations. The ITIL framework provides comprehensive and detailed guidance on service delivery and support and includes best practice guidelines for implementing ITIL and integrating it with other frameworks and methodologies. The advice is to adopt and adapt ITIL to your organisation’s needs.

The benefits of ITIL vary; it depends on the nature of the organisation, its size and use of IT, the market in which it operates, and its business objectives. In general, successful ITIL implementation can help organisations improve their services by offering ways to manage business risks and service interruptions or failures and improve and develop positive relationships with customers by delivering efficient services that meet their needs.

ITIL is recognised as the world’s leading IT service management framework with over 5 million certified professionals to date and counting. A certification proves that an IT professional knows the best practices and solutions about IT service management from a potential employer’s perspective.

ITIL certifications include ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader and ITIL Master.

ITIL Foundation is the first available ITIL certification available from Axelos. The course is usually delivered over three days, and it includes the official ITIL Foundation certification exam. The ITIL Foundation certification exam is a one-hour exam consisting of 40 multiple-choice questions. In order todevelop a deeper understanding, it is recommended to attend a training course at a training organisation.

ITIL Managing Professional is designed for professionals who run successful IT-enabled products and services.

TheITIL exam voucher is valid for three months from the course completion date.

Full instructions on how to book your ITIL exam will be provided in the email containing your exam voucher code.

We offer the option of exam vouchers with a second attempt included. This option needs to be selected before attempting the exam. Please contact us, and we can include that option in your exam voucher at an additional cost of $142. If the exam is passed on the first attempt, there is no refund provided for the additional amount paid.

The ITIL classroom training course is run at our facilities in Melbourne, Sydney and Brisbane. We can also deliver it at your premises if there is a group of six or more participants.

We usually use the Zoom application to deliver our virtual classroom courses; however, we can also use Microsoft Teams to deliver it, depending on your requirements. Before the course start date, you will be provided with a link via email to the event. Clicking on the link will load the relevant application in your browser and connect you to the training course.

Yes, you can check and verify that your computer meets Zoom’s or Microsoft Teams’ audio and video requirements.

High-speed stable internet connection, a device capable of running the latest web browser and audio capability is required.

We recommend participants use headphones as it enhances the learning experience. It also eliminates the echo issue.

If you have any further questions or need help, please contact us at

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