ITIL 4 Foundation Certification
Length
3 days
Price
$1399
Cities
Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth
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Why Choose This Course
ITIL® 4 Foundation Certification is the ideal starting point for professionals looking to build a strong understanding of modern IT Service Management (ITSM). This instructor-led course introduces the core concepts, terminology, and value-driven approach of the ITIL framework, including the Service Value System (SVS), Service Value Chain, Four Dimensions of Service Management, and the Seven Guiding Principles. Participants learn how organisations create value through services and how ITIL supports business-focused service delivery.
The course explores how ITIL 4 integrates with modern ways of working, including Agile, Lean, and DevOps, helping organisations improve collaboration, efficiency, governance, and continual improvement. Learners gain practical insights into how IT service management practices work together to deliver reliable, high-quality services that meet customer and business expectations.
ITIL 4 Foundation is suitable for service desk professionals, IT support staff, system administrators, operations teams, business analysts, project managers, product owners, and anyone involved in delivering or supporting IT-enabled services. The training aligns with the official PeopleCert examination syllabus and includes exam-focused preparation, key concepts, terminology, and practice questions to support certification success.
Recognised by employers across Australia and worldwide, ITIL 4 Foundation remains one of the most respected certifications for IT service management professionals. Training is available through live online and instructor-led classroom delivery in major Australian cities, including Melbourne, Sydney, Brisbane, Adelaide, Canberra, and Perth. Participants receive expert instruction, practical examples, and a Certificate of Attendance to support their professional development and certification journey.
Prerequisites
- There are no formal prerequisites for this course.
Exam
Candidates can achieve this certification by passing the following exam(s).
- Exam title: ITIL 4 Foundation (delivered by PeopleCert)
Books
Delivery
- Face-to-Face
- Live Virtual Instructor-led
Training
Skills Gained
- Explain key concepts of service management, including value creation, service relationships, and outcomes versus outputs.
- Apply the seven guiding principles to adopt and adapt service management practices.
- Describe the four dimensions of service management and why a holistic view is essential.
- Understand the components of the service value system and how they enable value co-creation.
- Describe the service value chain activities and how they interconnect in value streams.
- Know the purpose of 15 ITIL management practices and explain in more detail seven practices commonly examined at Foundation.
- Recognise how ITIL guidance aligns with Agile, Lean, and DevOps for modern digital service delivery.
Audience
- Individuals starting a career in service management or moving into ITSM roles
- ITSM managers and aspiring managers seeking a common language and framework
- Professionals in development, product, operations and support who interact with service delivery
Price
| Days | Mon – Wed | Mon & Tue | Saturdays only |
| Time | 9:30 am to 5:00 pm | 6:00 pm to 9:00 pm | 10:00 am to 5:00 pm |
| Duration | 3 days | 3 days | 3 days |
| Price | $1399 | $1399 | $1399 |
Outline
- Foundation of service management and key terms: service, value, outcomes, costs, risks, utility, warranty
- Service relationships: offerings, provision, consumption, service relationship management
- Creating value with services and co-creation concepts
- ITIL guiding principles overview and application: Focus on value
- ITIL guiding principles: Start where you are
- ITIL guiding principles: Progress iteratively with feedback
- ITIL guiding principles: Collaborate and promote visibility
- ITIL guiding principles: Think and work holistically
- ITIL guiding principles: Keep it simple and practical
- ITIL guiding principles: Optimize and automate
- Four dimensions: Organisations and people
- Four dimensions: Information and technology
- Four dimensions: Partners and suppliers
- Four dimensions: Value streams and processes
- Service value system: components and interactions
- Service value chain: Plan
- Service value chain: Improve
- Service value chain: Engage
- Service value chain: Design and transition
- Service value chain: Obtain or build
- Service value chain: Deliver and support
- Continual improvement model and practice
- Purpose of 15 management practices (overview)
- Deeper coverage of seven practices: continual improvement, change enablement, incident management, problem management, service request management, service desk, service level management
- How ITIL relates to Agile, Lean and DevOps in practice
Terms & Conditions
The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
Frequently Asked Questions (FAQ's)
Is ITIL 4 Foundation Certification worth it in Australia in 2026?
Yes. ITIL 4 Foundation remains one of the most recognised IT service management certifications in Australia, helping professionals develop in-demand skills in service delivery, continual improvement, and business-focused IT operations.
How much does ITIL 4 Foundation Certification training cost in Australia?
The cost varies depending on the training provider, delivery format, and whether the exam voucher is included. Classroom and live online training options are available across Australia.
Do I need IT experience before enrolling in ITIL 4 Foundation?
No. There are no formal prerequisites for ITIL 4 Foundation Certification. The course is suitable for beginners as well as experienced professionals looking to understand IT service management best practices.
How long does it take to become ITIL 4 Foundation certified?
Most candidates complete the training in two to three days and then sit the certification exam. The exact duration may vary depending on the training provider and study method.
Who should take the ITIL 4 Foundation Certification course?
ITIL 4 Foundation is ideal for service desk analysts, IT support staff, system administrators, business analysts, project managers, IT managers, operations teams, and professionals involved in delivering or supporting IT services.
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Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
AUD 142,000
Average salary for Change Managers in Australia.
80%
APMG certifications are used by 80% of FTSE 100 companies, indicating strong employer recognition.
AUD 109,000
Average salary for Change Analysts in Australia.
40 minutes
Exam duration for the APMG Change Management Foundation assessment.
50%
Pass mark required to achieve the APMG Change Management Foundation certification.
6.5%
Projected national employment growth over the next five years to May 2035, supporting ongoing demand for change skills.
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