ITIL 4 Strategic Leader
Length
3 days
Price
Cities
Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth
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Why Choose This Course
ITIL® 4 Strategic Leader (ITIL 4 SL) is an advanced certification pathway designed for professionals responsible for shaping organisational strategy, leading digital transformation, and aligning IT capabilities with business objectives. The designation focuses on the strategic use of technology, leadership, governance, and continual improvement to help organisations succeed in today’s rapidly evolving digital environment.
The ITIL 4 Strategic Leader pathway consists of two key modules: ITIL 4 Strategist: Direct, Plan and Improve (DPI) and ITIL 4 Leader: Digital and IT Strategy (DITS). Together, these modules provide the knowledge and skills needed to develop strategic plans, drive organisational change, align technology investments with business goals, and establish effective governance frameworks that support long-term success.
This instructor-led training is ideal for senior IT professionals, service managers, digital transformation leaders, technology executives, consultants, project leaders, and decision-makers seeking to strengthen their strategic leadership capabilities. Participants learn how to translate business objectives into actionable initiatives, lead cross-functional teams, manage risk, and create sustainable value through modern service management practices.
Available through live online and classroom-based delivery in Melbourne, Sydney, Brisbane, Adelaide, Canberra, and Perth, the course combines exam-focused preparation with practical, real-world application. Learners explore proven frameworks, leadership techniques, governance principles, and strategic planning approaches that can be applied across enterprise, government, and service-provider environments.
Globally recognised and maintained by PeopleCert, the ITIL 4 Strategic Leader designation demonstrates advanced expertise in digital leadership and strategic service management. It helps professionals build the confidence to influence executive decision-making, support organisational transformation initiatives, and align digital capabilities with measurable business outcomes. Participants receive expert instruction, practical learning resources, and a Certificate of Attendance upon course completion.
Prerequisites
- ITIL 4 Foundation certification is required .
Exam
There is only a certification of attendance for it
Books
Delivery
- Face-to-Face
- Live Virtual Instructor-led
Training
Skills Gained
- Apply ITIL guiding principles to strategic decisions and improvement initiatives.
- Define and cascade vision, strategy, policies, and controls to align teams with organisational objectives.
- Establish governance and integrate risk and compliance into the service value system (SVS).
- Use value stream mapping, measurement, and reporting to optimise performance.
- Plan and lead continual improvement across services, practices, and value streams.
- Craft and operationalise a digital strategy aligned to business goals and the ITIL 4 SVS.
- Assess and respond to digital disruption and manage strategic risk in VUCA (Volatile, Uncertain, Complex, Ambiguous) environments.
- Evolve service delivery models and drive organisational change and stakeholder engagement.
Audience
- Senior IT and digital leaders
- Heads of function
- Service management leaders
- Transformation managers
- Experienced practitioners responsible for shaping strategy, driving change, and aligning IT investments with business outcomes
Price
| Days | Mon – Wed | Mon & Tue | Saturdays only |
| Time | 9:30 am to 5:00 pm | 6:00 pm to 9:00 pm | 10:00 am to 5:00 pm |
| Duration | 3 days | 3 days | 3 days |
| Price |
Outline
- ITIL 4 Strategic Leader designation overview and pathway requirements
- ITIL guiding principles in strategic decisions and activities
- Vision, mission, strategy, tactics and operations
- Governance, policies, controls and decision‑making authority
- Risk management and compliance within the service value system
- Scope of control and cascading objectives and requirements
- Assessment methods and planning techniques for improvement
- Value, outcomes, costs and risks in direction, planning and improvement
- Value stream mapping and workflow optimisation
- Measurement and reporting: indicators, metrics and KPIs
- Organisational change management and effective communication
- Digital strategy concepts: digital business, digitisation and transformation
- Strategy and the ITIL 4 service value system and value chain
- Environmental analysis: PESTLE and the four dimensions of service management
- Achieving customer/market relevance and operational excellence
- Financial aspects of digital and IT strategy, portfolio and funding approaches
- Strategic risk management and digital posture in VUCA environments
- Positioning against digital disruptors and ecosystem considerations
- Defining and communicating vision and strategy; advocacy and business cases
- Operating models for digital organisations and parallel operating models
- Strategy coordination and implementation: large‑scale and incremental transformation, M&A and individual change
- Evaluating success and sustaining continual improvement
Terms & Conditions
The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
Frequently Asked Questions (FAQ's)
What is ITIL 4 Strategic Leader Certification?
ITIL 4 Strategic Leader (SL) is an advanced certification pathway that focuses on digital leadership, business strategy, governance, and organisational transformation. It consists of two modules: Direct, Plan and Improve (DPI) and Digital and IT Strategy (DITS).
Who should take the ITIL 4 Strategic Leader course?
This certification is ideal for IT leaders, digital transformation managers, senior service management professionals, executives, consultants, project leaders, and decision-makers responsible for aligning technology initiatives with business objectives.
Do I need ITIL 4 Foundation before pursuing ITIL 4 Strategic Leader?
Yes. Candidates must hold the ITIL 4 Foundation certification before progressing to the Strategic Leader pathway and completing the required modules.
Is ITIL 4 Strategic Leader worth it in Australia in 2026?
Yes. ITIL 4 Strategic Leader is highly valued by organisations across Australia seeking professionals who can lead digital transformation, improve governance, align IT strategy with business goals, and drive organisational change.
How long does it take to achieve the ITIL 4 Strategic Leader designation?
The timeframe varies depending on your study schedule and training provider. Candidates must complete both Strategic Leader modules and pass the associated certification exams to earn the designation.
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Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
AUD 142,000
Average salary for Change Managers in Australia.
80%
APMG certifications are used by 80% of FTSE 100 companies, indicating strong employer recognition.
AUD 109,000
Average salary for Change Analysts in Australia.
40 minutes
Exam duration for the APMG Change Management Foundation assessment.
50%
Pass mark required to achieve the APMG Change Management Foundation certification.
6.5%
Projected national employment growth over the next five years to May 2035, supporting ongoing demand for change skills.
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