ITIL Managing Professional (MP) Designation
Length
3 days
Price
Cities
Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth
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Why Choose This Course
TIL® 4 Managing Professional (MP) is an advanced certification pathway designed for IT professionals who want to build the practical skills needed to create, deliver, support, and continuously improve modern digital services. Recognised globally, the Managing Professional designation helps practitioners apply ITIL guidance in real-world environments, ensuring service quality, operational efficiency, and customer value across the entire service lifecycle.
The ITIL 4 Managing Professional designation consists of four specialist modules: Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan and Improve (DPI). Together, these modules provide a comprehensive understanding of service management, value streams, stakeholder engagement, governance, continual improvement, and high-performing digital operations. Upon successful completion of all four modules following ITIL 4 Foundation, learners earn the internationally recognised ITIL 4 Managing Professional designation.
This instructor-led training is ideal for IT service management professionals, operations teams, service delivery managers, engineers, product owners, business analysts, and technology leaders seeking advanced, practical knowledge. Participants learn how to design efficient service value streams, align services with business objectives, improve stakeholder experiences, and operate effectively in fast-paced digital environments using modern approaches such as Agile, Lean, and DevOps.
The course is available through live online and classroom-based delivery across major Australian cities, including Melbourne, Sydney, Brisbane, Adelaide, Canberra, and Perth. Training is aligned with official certification requirements and exam objectives, helping participants prepare confidently for each module examination while gaining practical skills that can be applied immediately in the workplace.
As organisations continue to invest in digital transformation, cloud technologies, automation, and AI-enabled services, the ITIL 4 Managing
Prerequisites
- ITIL 4 Foundation certification is required before attempting the Managing Professional modules.
Exam
There is only a certification of attendance for it
Books
Delivery
- Face-to-Face
- Live Virtual Instructor-led
Training
Skills Gained
- Plan and build value streams that integrate design, build, transition, delivery and support activities
- Apply stakeholder journey mapping to align expectations and measure perceived value
- Use relationship and service level management to set, review and improve service outcomes
- Operate effectively in high‑velocity environments using Agile, Lean, automation and cloud practices
- Direct, plan and improve with governance, risk and compliance in mind
- Embed continual improvement using structured models and measurable targets
- Design and manage service offerings across the service value chain and value streams
- Enhance service reliability with incident, problem, change enablement, release and deployment practices
- Apply metrics and KPIs to assess service performance and experience
- Strengthen collaboration, culture and cross‑functional teamwork for dependable operations
- Shape demand, onboard and offboard customers and users with consistent journeys
- Accelerate digital product delivery while protecting resilience and conformance
Audience
- Service desk and operations leads, site reliability and systems engineers
- Service delivery managers and IT service managers
- Product owners, delivery managers and DevOps practitioners
- Process owners and continual improvement leads
- Project and programme professionals working closely with service teams
Price
| Days | Mon – Wed | Mon & Tue | Saturdays only |
| Time | 9:30 am to 5:00 pm | 6:00 pm to 9:00 pm | 10:00 am to 5:00 pm |
| Duration | 3 days | 3 days | 3 days |
| Price |
Outline
- ITIL 4 Managing Professional designation and pathway overview
- Foundation recap: service value system, value chain, guiding principles
- Value stream design for new services and user support
- Service design and development concepts and assurance techniques
- Building and operating integrated teams; culture and collaboration
- Resource planning, workload and flow management across value streams
- Knowledge, measurement and reporting for service performance
- Incident, problem and request practices for reliable operations
- Change enablement, release and deployment coordination
- Service configuration, asset, monitoring and event practices in context
- Stakeholder identification and market targeting
- Customer journeys, CX and UX techniques; communication planning
- Onboarding and offboarding methods; managing expectations and SLAs
- Co‑creation of value and validation of outcomes with stakeholders
- High‑velocity operating models and digital value chains
- Applying Agile, Lean, automation and cloud to speed and resilience
- Building resilient digital products and services; learning cultures
- Directing with strategy, portfolio and prioritisation concepts
- Planning with roadmaps, objectives and risk‑based decision‑making
- Improvement models, measurement and change enablement for adoption
- Governance, compliance and assurance across the service value system
- Exam preparation focus areas by module (high‑level coverage)
Terms & Conditions
The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
Frequently Asked Questions (FAQ's)
What is ITIL 4 Managing Professional Certification?
ITIL 4 Managing Professional is an advanced certification designation that consists of four modules: Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan and Improve (DPI). It helps professionals develop practical service management skills for modern digital organisations.
Who should take the ITIL 4 Managing Professional course?
This certification is ideal for IT service managers, service delivery professionals, IT operations teams, engineers, business analysts, product managers, project managers, and technology leaders responsible for delivering and improving digital services.
Do I need ITIL 4 Foundation before pursuing ITIL 4 Managing Professional?
Yes. ITIL 4 Foundation is the prerequisite certification required before completing the ITIL 4 Managing Professional modules and earning the Managing Professional designation.
Is ITIL 4 Managing Professional worth it in Australia in 2026?
Yes. ITIL 4 Managing Professional is highly valued by organisations across Australia that rely on effective IT service management, digital transformation, cloud services, and customer-focused service delivery. It helps professionals strengthen their service management expertise and career opportunities.
How long does it take to achieve the ITIL 4 Managing Professional designation?
The timeframe depends on your study schedule and training pathway. Candidates must successfully complete all four Managing Professional modules after ITIL 4 Foundation. Many professionals complete the pathway progressively over several months while balancing work commitments.
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Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
AUD 142,000
Average salary for Change Managers in Australia.
80%
APMG certifications are used by 80% of FTSE 100 companies, indicating strong employer recognition.
AUD 109,000
Average salary for Change Analysts in Australia.
40 minutes
Exam duration for the APMG Change Management Foundation assessment.
50%
Pass mark required to achieve the APMG Change Management Foundation certification.
6.5%
Projected national employment growth over the next five years to May 2035, supporting ongoing demand for change skills.
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