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ITIL® 4 Foundation Certification Overview

ITIL® 4 Foundation Course Overview

This course is specially designed for IT Service Management professionals. It provides IT leaders, professionals, technical and support staff who is responsible for a specific organisation’s digital and information systems functions with a practical understanding and knowledge of the key concepts, common language, as well as principles and practices that enable successful management of modern IT-enabled services. This course is designed the way it prepares delegates for the ITIL foundation exam and is entirely based on ITIL 4 best practice value system.

Syllabus

  • IT service management definitions; Service, Utility, Warranty, Customer, User, Service Management, Sponsor.
  • Key concepts of value creation
  • Key concepts of service relationships; Service supply; Service delivery; Service consumption; Service relationship management.
  • 7 ITIL Core Principles Essence, Use and Interaction; Focus on value; Start where you are; Iteratively progress through feedback; Collaborate and promote visibility; Think and work holistically; Simplify and practice; Optimise and automate.

Contact Us to Enrol in ITIL® 4 Foundation Certification Course

  • ITIL Service Value Framework.
  • The service value chain, its inputs and outputs and its role in supporting value streams.
  • The 4 dimensions of Service Management; Organisations and People; Information and Technology; Partners and Suppliers; Value Streams and Processes.
  • Elements of the service value chain: Planning, Improvement, Engagement, Design and Transition, Acquisition/Output, Delivery and Support.
  • More details on how the following ITIL practices support the service value chain:
  • Continuous Improvement (including the Continuous Improvement Model)
  • Change control
  • Incident management
  • Capacity and Performance Management
  • Service Configuration Management
  • IT Asset Management
  • Business Analysis
  • Service Continuity Management
  • Deployment Management
  • Monitoring and Event Management
  • Release Management
  • Problem management
  • Service Request Management
  • Service Desk
  • Service Level Management
  • The following ITIL practices are targeted
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management

Public Online Live Web classroom

  • Attend classes remotely—no matter whether you are at home or office
  • We have the same syllabus for online classroom and face-to-face classroom sessions

Key features:

  • Question and Answer session with the trainer
  • Case study exercises
  • Content and exercise review session
  • The certification exam can be attempted within three months of course completion

The course includes the following:

  • Sample exams practice
  • Course material
  • Option to choose your online exam within three months of course completion
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 ITIL 4 provides a digital operating model that enables organisations to co-create value from their IT-supported products and services.

Information
Contact Us
  • Address: 53 Dryburgh Street West Melbourne, VIC 3003
  • Email: [email protected]
  • Call: 1800 159 151

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ITIL® is a registered trade mark of Axelos Limited, used under permission of Axelos Limited. All rights reserved. The Swirl logoTM is a trade mark of Axelos Limited, used under permission of Axelos Limited. All rights reserved. Logitrain Pty Ltd is the owner of this url and is the Accredited ITIL Training Organization for course delivery.