ITIL 4 Strategic Leader
Length
3 days
Price
Cities
Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth
Learn More
Why Choose This Course
ITIL 4 Strategic Leader is a senior‑level pathway that brings together leadership, strategy and continuous improvement to help organisations align digital and IT capabilities with business goals in today’s rapidly changing environment. The designation is made up of two modules: ITIL 4 Strategist: Direct, Plan and Improve and ITIL 4 Leader: Digital and IT Strategy. Together they build the capability to set direction, plan effectively, operationalise strategy and lead sustainable, organisation‑wide improvement.
For professionals in Melbourne, Sydney, Brisbane, Adelaide, Canberra and Perth, this instructor‑led training supports real‑world adoption with exam‑aligned content, hands‑on practice and practical frameworks that map neatly to leadership roles across enterprise, government and service providers. You’ll learn how to direct and plan change, operationalise strategy, and lead cross‑functional teams while maintaining governance and compliance.
On completion, learners are better positioned to influence executive decisions, align investments with outcomes, and guide transformation programs without over‑promising results. The pathway is recognised globally and maintained by PeopleCert, ensuring currency with modern service management and digital leadership practices. A certificate of course attendance is included.
Prerequisites
- ITIL 4 Foundation certification is required .
Exam
There is only a certification of attendance for it
Books
Delivery
- Face-to-Face
- Live Virtual Instructor-led
Training
Skills Gained
- Apply ITIL guiding principles to strategic decisions and improvement initiatives.
- Define and cascade vision, strategy, policies, and controls to align teams with organisational objectives.
- Establish governance and integrate risk and compliance into the service value system (SVS).
- Use value stream mapping, measurement, and reporting to optimise performance.
- Plan and lead continual improvement across services, practices, and value streams.
- Craft and operationalise a digital strategy aligned to business goals and the ITIL 4 SVS.
- Assess and respond to digital disruption and manage strategic risk in VUCA (Volatile, Uncertain, Complex, Ambiguous) environments.
- Evolve service delivery models and drive organisational change and stakeholder engagement.
Audience
- Senior IT and digital leaders
- Heads of function
- Service management leaders
- Transformation managers
- Experienced practitioners responsible for shaping strategy, driving change, and aligning IT investments with business outcomes
Price
| Days | Mon – Wed | Mon & Tue | Saturdays only |
| Time | 9:30 am to 5:00 pm | 6:00 pm to 9:00 pm | 10:00 am to 5:00 pm |
| Duration | 3 days | 3 days | 3 days |
| Price |
Outline
- ITIL 4 Strategic Leader designation overview and pathway requirements
- ITIL guiding principles in strategic decisions and activities
- Vision, mission, strategy, tactics and operations
- Governance, policies, controls and decision‑making authority
- Risk management and compliance within the service value system
- Scope of control and cascading objectives and requirements
- Assessment methods and planning techniques for improvement
- Value, outcomes, costs and risks in direction, planning and improvement
- Value stream mapping and workflow optimisation
- Measurement and reporting: indicators, metrics and KPIs
- Organisational change management and effective communication
- Digital strategy concepts: digital business, digitisation and transformation
- Strategy and the ITIL 4 service value system and value chain
- Environmental analysis: PESTLE and the four dimensions of service management
- Achieving customer/market relevance and operational excellence
- Financial aspects of digital and IT strategy, portfolio and funding approaches
- Strategic risk management and digital posture in VUCA environments
- Positioning against digital disruptors and ecosystem considerations
- Defining and communicating vision and strategy; advocacy and business cases
- Operating models for digital organisations and parallel operating models
- Strategy coordination and implementation: large‑scale and incremental transformation, M&A and individual change
- Evaluating success and sustaining continual improvement
Terms & Conditions
Frequently Asked Questions (FAQ's)
What is ITIL 4 Strategic Leader and how is it achieved?
Do I need ITIL 4 Foundation before enrolling?
Who should attend this course?
Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
AUD 142,000
Average salary for Change Managers in Australia.
80%
APMG certifications are used by 80% of FTSE 100 companies, indicating strong employer recognition.
AUD 109,000
Average salary for Change Analysts in Australia.
40 minutes
Exam duration for the APMG Change Management Foundation assessment.
50%
Pass mark required to achieve the APMG Change Management Foundation certification.
6.5%
Projected national employment growth over the next five years to May 2035, supporting ongoing demand for change skills.
Our Accreditations
