ITIL Managing Professional (MP) Designation
Length
3 days
Price
Cities
Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth
Learn More
Why Choose This Course
ITIL 4 Managing Professional is a designation made up of four advanced modules that build practical capability to design, deliver and improve digital products and services across the full service value system. It is intended for practitioners working in operations, engineering, service delivery, and product teams who need the skills to run reliable, customer‑centred IT‑enabled services at scale. The designation comprises Create, Deliver and Support; Drive Stakeholder Value; High‑Velocity IT; and Direct, Plan and Improve. Completing all four after ITIL 4 Foundation earns the Managing Professional title.
This instructor-led course page is designed for professionals in Melbourne, Sydney, Brisbane, Adelaide, Canberra and Perth who want exam‑aligned training that connects ITIL guidance with day‑to‑day work. You will learn how to architect value streams, align service outcomes with stakeholder expectations, operate effectively in high‑velocity environments, and embed governance and continual improvement to lift service quality.
ITIL remains widely adopted and continues to evolve; the current scheme confirms Managing Professional as a progression beyond Foundation and positions it as role‑aligned guidance for today’s digital and AI‑enabled context. This course focuses on practical value for teams and organisations without over‑promising outcomes, and prepares you to sit the related certification exams. A certificate of course attendance is included.
Prerequisites
- ITIL 4 Foundation certification is required before attempting the Managing Professional modules.
Exam
There is only a certification of attendance for it
Books
Delivery
- Face-to-Face
- Live Virtual Instructor-led
Training
Skills Gained
- Plan and build value streams that integrate design, build, transition, delivery and support activities
- Apply stakeholder journey mapping to align expectations and measure perceived value
- Use relationship and service level management to set, review and improve service outcomes
- Operate effectively in high‑velocity environments using Agile, Lean, automation and cloud practices
- Direct, plan and improve with governance, risk and compliance in mind
- Embed continual improvement using structured models and measurable targets
- Design and manage service offerings across the service value chain and value streams
- Enhance service reliability with incident, problem, change enablement, release and deployment practices
- Apply metrics and KPIs to assess service performance and experience
- Strengthen collaboration, culture and cross‑functional teamwork for dependable operations
- Shape demand, onboard and offboard customers and users with consistent journeys
- Accelerate digital product delivery while protecting resilience and conformance
Audience
- Service desk and operations leads, site reliability and systems engineers
- Service delivery managers and IT service managers
- Product owners, delivery managers and DevOps practitioners
- Process owners and continual improvement leads
- Project and programme professionals working closely with service teams
Price
| Days | Mon – Wed | Mon & Tue | Saturdays only |
| Time | 9:30 am to 5:00 pm | 6:00 pm to 9:00 pm | 10:00 am to 5:00 pm |
| Duration | 3 days | 3 days | 3 days |
| Price |
Outline
- ITIL 4 Managing Professional designation and pathway overview
- Foundation recap: service value system, value chain, guiding principles
- Value stream design for new services and user support
- Service design and development concepts and assurance techniques
- Building and operating integrated teams; culture and collaboration
- Resource planning, workload and flow management across value streams
- Knowledge, measurement and reporting for service performance
- Incident, problem and request practices for reliable operations
- Change enablement, release and deployment coordination
- Service configuration, asset, monitoring and event practices in context
- Stakeholder identification and market targeting
- Customer journeys, CX and UX techniques; communication planning
- Onboarding and offboarding methods; managing expectations and SLAs
- Co‑creation of value and validation of outcomes with stakeholders
- High‑velocity operating models and digital value chains
- Applying Agile, Lean, automation and cloud to speed and resilience
- Building resilient digital products and services; learning cultures
- Directing with strategy, portfolio and prioritisation concepts
- Planning with roadmaps, objectives and risk‑based decision‑making
- Improvement models, measurement and change enablement for adoption
- Governance, compliance and assurance across the service value system
- Exam preparation focus areas by module (high‑level coverage)
Terms & Conditions
Frequently Asked Questions (FAQ's)
What is the ITIL 4 Managing Professional designation?
Do I need to complete the modules in a specific order?
How does Managing Professional relate to other ITIL designations?
Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
AUD 142,000
Average salary for Change Managers in Australia.
80%
APMG certifications are used by 80% of FTSE 100 companies, indicating strong employer recognition.
AUD 109,000
Average salary for Change Analysts in Australia.
40 minutes
Exam duration for the APMG Change Management Foundation assessment.
50%
Pass mark required to achieve the APMG Change Management Foundation certification.
6.5%
Projected national employment growth over the next five years to May 2035, supporting ongoing demand for change skills.
Our Accreditations
