ITIL 4 Foundation Certification
Length
3 days
Price
$1399
Cities
Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth
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Why Choose This Course
ITIL 4 Foundation Certification is the entry point into the globally used IT service management framework. This instructor-led training introduces the core concepts, terminology and value-focused mindset of modern ITSM, including the service value system, service value chain, four dimensions of service management, and the seven guiding principles. The course is designed to help you learn how services create value, how practices fit together end to end, and how to adopt practical, adaptable ways of working that align with business outcomes.
Participants explore how ITIL guidance supports collaboration across teams, integrates with approaches such as Agile, Lean and DevOps, and strengthens governance and continual improvement. This makes the certification relevant for service desk and operations staff, analysts, engineers, project and product roles, and leaders responsible for digital services. The content aligns to the official exam blueprint, reinforcing the key definitions and practice purposes assessed at Foundation level.
For professionals across Australia, the certification remains widely recognised by employers seeking consistent service quality, resilience and customer experience. Training is available live online and in-class across major Australian cities including Melbourne, Sydney, Brisbane, Adelaide, Canberra and Perth, helping you prepare effectively for the PeopleCert-delivered exam with structured teaching, examples and exam-aligned practice. A certificate of course attendance is included.
Prerequisites
- There are no formal prerequisites for this course.
Exam
Candidates can achieve this certification by passing the following exam(s).
- Exam title: ITIL 4 Foundation (delivered by PeopleCert)
Books
Delivery
- Face-to-Face
- Live Virtual Instructor-led
Training
Skills Gained
- Explain key concepts of service management, including value creation, service relationships, and outcomes versus outputs.
- Apply the seven guiding principles to adopt and adapt service management practices.
- Describe the four dimensions of service management and why a holistic view is essential.
- Understand the components of the service value system and how they enable value co-creation.
- Describe the service value chain activities and how they interconnect in value streams.
- Know the purpose of 15 ITIL management practices and explain in more detail seven practices commonly examined at Foundation.
- Recognise how ITIL guidance aligns with Agile, Lean, and DevOps for modern digital service delivery.
Audience
- Individuals starting a career in service management or moving into ITSM roles
- ITSM managers and aspiring managers seeking a common language and framework
- Professionals in development, product, operations and support who interact with service delivery
Price
| Days | Mon – Wed | Mon & Tue | Saturdays only |
| Time | 9:30 am to 5:00 pm | 6:00 pm to 9:00 pm | 10:00 am to 5:00 pm |
| Duration | 3 days | 3 days | 3 days |
| Price | $1399 | $1399 | $1399 |
Outline
- Foundation of service management and key terms: service, value, outcomes, costs, risks, utility, warranty
- Service relationships: offerings, provision, consumption, service relationship management
- Creating value with services and co-creation concepts
- ITIL guiding principles overview and application: Focus on value
- ITIL guiding principles: Start where you are
- ITIL guiding principles: Progress iteratively with feedback
- ITIL guiding principles: Collaborate and promote visibility
- ITIL guiding principles: Think and work holistically
- ITIL guiding principles: Keep it simple and practical
- ITIL guiding principles: Optimize and automate
- Four dimensions: Organisations and people
- Four dimensions: Information and technology
- Four dimensions: Partners and suppliers
- Four dimensions: Value streams and processes
- Service value system: components and interactions
- Service value chain: Plan
- Service value chain: Improve
- Service value chain: Engage
- Service value chain: Design and transition
- Service value chain: Obtain or build
- Service value chain: Deliver and support
- Continual improvement model and practice
- Purpose of 15 management practices (overview)
- Deeper coverage of seven practices: continual improvement, change enablement, incident management, problem management, service request management, service desk, service level management
- How ITIL relates to Agile, Lean and DevOps in practice
Terms & Conditions
Frequently Asked Questions (FAQ's)
What is ITIL 4 Foundation and what does it cover
Who should take ITIL 4 Foundation
Do I need prior ITIL knowledge or specific qualifications
Our Partnership
Reliable certification testing is vital for validating professional skills in today’s tech-driven world. As a Pearson VUE Authorised Centre, we provide a secure environment for globally recognised IT exams. This partnership ensures convenient access to certifications with the highest standards of integrity and accuracy.
AUD 142,000
Average salary for Change Managers in Australia.
80%
APMG certifications are used by 80% of FTSE 100 companies, indicating strong employer recognition.
AUD 109,000
Average salary for Change Analysts in Australia.
40 minutes
Exam duration for the APMG Change Management Foundation assessment.
50%
Pass mark required to achieve the APMG Change Management Foundation certification.
6.5%
Projected national employment growth over the next five years to May 2035, supporting ongoing demand for change skills.
Our Accreditations
