Introduction to ITIL 4
ITIL® 4, released in February 2019, is the latest evolution in IT Service Management (ITSM). It provides organizations with a modern framework to co-create value from IT-supported products and services. ITIL 4 builds on previous ITIL versions and integrates new ways of working such as Lean, Agile, and DevOps to ensure business value creation.
Key Components of ITIL 4
Service Value System (SVS)
The SVS ensures all organizational components and activities work together to facilitate value creation.
Guiding Principles
Recommendations that guide organizations in all situations.
Governance
Mechanisms to direct and control organizational activities.
Service Value Chain
Interconnected activities that deliver valuable products or services.
Practices
Organizational resources designed to perform work or achieve objectives.
Continual Improvement
Ongoing efforts to enhance performance and meet stakeholder expectations.
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Benefits of ITIL 4
- Enhanced Collaboration: Better communication between IT and business units.
- Agility: Faster response to market changes and customer needs.
- Value Alignment: IT services align with business objectives.
- Integration with Modern Methodologies: Supports Lean, Agile, and DevOps practices.
Read how ITIL 4 drives digital transformation
ITIL 4 Certification Pathway
ITIL 4 Foundation
Introduction to key ITIL 4 concepts and components.
ITIL 4 Managing Professional (MP)
Focuses on practical and technical ITSM knowledge.
ITIL 4 Strategic Leader (SL)
Aligns IT strategy with business goals.
ITIL 4 Master
Demonstrates expert-level understanding and application of ITIL principles.
Official ITIL 4 Certification
Why ITIL 4 is Essential for Your Organization
Adopting ITIL 4 ensures IT services are efficient, aligned with business strategy, and continuously improved to maximize value.